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Terms & Conditions

Legal notice

The terms and conditions listed below govern your right of using and visiting this website. You must abide by them if you want to access this website. If you disagree, please do not visit this website. PrintingRay.com has the authority to revise these terms and conditions without any former notification therefore it is important for you to go through them each time you visit it.

COPYRIGHT

The entire content Copyright (c) 2010 PrintingRay.com. Unless agreed and settled in writing, the copyright of all our illustrations, texts and software shall vest in and is the property of PrintingRay.com. Therefore, copying is strictly prohibited.

COPYRIGHTS AND TRADEMARKS

Each and every text, design, graphic, diagram, logo, illustration, photograph or any other content is the intellectual belongings of PrintingRay.com. Any sort of reproduction of any content is not permitted without written authorization.

CUSTOMER CONTENT

Names, designs, words that are utilized to acknowledge products or services are considered as trademarks. Reproduction of any sort of material is not permitted and the same applies to copyrights. Our policy clearly states that one cannot make use of abusive language or images such as pornography on the printed supplies.

You are solely responsible for all the information you provide us for your order. Be sure that you are not allowed to upload mail or give any content that is offensive, unlawful or defy the rights of PrintingRay.com.

Products like photo cards, business cards and invitations cannot be used for any sort of unlawful or unwanted advertising, used as spam, chain letters, junk mail or any form of solicitation.  

You must understand that you are responsible for any content you select under your personal password. When you order any printing order under this password, you give PrintingRay.com the exclusive rights to copy, use, transform, publish, adapt or display for the purpose of printing orders or accumulating designs. The license is applicable till we complete your order or you delete the material.

Designing

You will get design files at 72 DPI (lower solution). In order to get higher resolution files you need to buy them.

Artwork given by the client

Any artwork you provide us must be in CMYK format with the minimum resolution of 300DPI. We are not responsible for variations in color due to the conversion of images from RGB to CMYK. If they are faint, blurry etc due to the image you provided us, we are not accountable for that.

Color matching and screen proofing

Screen proofs accepted by the client may not provide the complete idea for ink density and color matching. We are not accountable for any transformation of colors because of lamination.

Approval

We are not responsible for the final product for reasons such as wrongs spellings, grammar or punctuation mistakes, wrong use of font, wrong slits or die cuts, size, missing folds and graphic orientation.

Security

You must secure PrintingRay.com and all its employees from any claim made by anyone because of the content you gave us.

Order cancellation

PrintingRay will cancel your order before printing or shipping, however, once printed or shipped cannot be cancelled. You can cancel it through mail or phone. There will be cancellation charges in accordance with the stage of the order.

Refund & Miscellaneous

All sales are final, unless otherwise noted. No refunds are given once Printingray.com begins working on your order, which means Printingray.com has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).

Within 30 days of purchase, a partial or full refund may be extended to the customer if no work has been completed by Printingray.com. Please note that such refund would be reduced to cover any fees charged for proofs, processing or other services associated with that order.

To be sure we are successful at meeting customer-requested turnaround times; Printingray.com actively maintains materials inventory and staff, and schedules time on all equipment for orders that have been placed. Orders that are not sent to press by the customer within 5 days of order incur additional equipment, labor and inventory costs for Printingray.com. Orders not sent to press by the customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original job total for each 30 day period thereafter until 100% of the original job total has been accrued in fees.

All materials we create in producing your printed product are the property of Printingray.com. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.

We don’t have the refund policy. You can inform us about any default within 6 working days.

Shipping

Free ground shipping within US may take 12 working days. It may vary with each order.

There are options for 8 and 6 business days as well. We are not responsible for any delays due to bad weather, technical problems etc.

Shipping errors and lost orders

PrintingRay is not responsible for any damage cause by the shipping company. You must wait a few days over the time of delivery as sometimes the order may get late. We have associate printers in Africa, Asia, and Europe etc so your order can be routed to any location depending on the difficulty without notifying the client. If your order is not delivered due to wrong address given by you, we will charge extra shipping for next time.

Feel free to Email us at support@printingray.com for any question.